sogotogel Platform Privacy Notice

This page describes what we collect when you use sogotogel and how we keep that data protected. We at sogotogel collect personal information to set up your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and other channels, verify your identity, and provide customer support. We store this information on secure servers and do not share it with third parties except where required by law or to process your transactions.

Our privacy commitments are straightforward. We do not sell your data to advertisers. We do not use your account activity to profile you for marketing. We retain your information only as long as needed to serve your account and comply with local law. If you close your sogotogel account, we archive your data according to our retention schedule and do not use it for future contact or analysis.

This notice applies to all sogotogel users accessing our platform from supported jurisdictions. We revise this policy when our practices change significantly. Updates appear on this page with a revised date, and we encourage you to review it periodically.

What Data We Collect and How We Use It

Account registration and identity verification

When you register on sogotogel, we collect your email address, a password, full name, date of birth, phone number, and residential address. We use this information to set up your account and contact you about important matters—account verification status, security alerts, withdrawal confirmations. We do not use your email or phone for promotional campaigns without your explicit consent.

Before you access games or withdraw funds, we at sogotogel require identity verification. We request a scanned national ID card (or passport) and proof of address—a utility bill, bank statement, or similar official document. We verify these documents to confirm you are of legal age, that you match the identity registered to your account, and that you are located in a jurisdiction where we provide services. We do not share these identity documents with third parties; they remain in our secure database and are used only for verification and compliance purposes.

Transaction and payment data

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details—the payment method used, the amount, the date and time, and the settlement status. We store this data to track your account balance, generate your transaction history, and investigate disputes. If a deposit does not arrive, we use this record to trace the payment and resolve the issue. When you withdraw, we collect the same transaction details plus your destination account information (for example, your mobile banking phone number or local payment account number). We use this data to process the withdrawal and confirm settlement.

We at sogotogel do not store your full payment credentials—we never keep your credit card numbers, e-wallet passwords, or banking login information. Payment processors (your bank, online payment, e-wallet, etc.) handle authentication and settlement. We receive only confirmation that a transaction was successful and the final amount.

Account activity and game history

We log all account activity on sogotogel—every stake placed, every settlement, every deposit, every withdrawal, and every login. We store this data to generate your account ledger (which you can review anytime), detect fraudulent activity, and resolve disputes. If you contest a settlement or query a payout, we reference this activity log to provide a definitive record of what occurred. We also use aggregate activity data (never tied to your identity) to understand platform trends—which games are popular, which payment methods are used most frequently—to improve our service.

Your sogotogel account history: We keep all your transaction and activity records accessible in your account. You can download a complete history of deposits, stakes, settlements, and withdrawals at any time—this is your data, and you have the right to access it.

Technical and device data

We at sogotogel collect technical information when you use our platform—your IP address, device type (desktop, mobile, tablet), browser type, approximate location (derived from IP address), and timestamps of your sessions. We use this data to secure your account (we flag unusual login patterns), provide customer support, and ensure our platform functions correctly on different devices. We do not use this information to track your behavior outside sogotogel or to identify you in the real world; it serves only platform-operational purposes.

Our Data Protection and Third-Party Practices

Data storage and security

We at sogotogel store all data—identity documents, payment records, activity logs, and account details—on secure servers protected by encryption. Our servers are hosted by third-party providers in data centres that comply with industry security standards. Your data may be stored in a location outside your jurisdiction (for example, a data centre in another country). By using sogotogel, you consent to this international data storage. If you have concerns about where your data is stored, contact our support team before opening an account.

Third parties we work with

We at sogotogel work with the following third parties who may access your data:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your banks (mobile banking, local payment, online payment, e-wallet) process your deposits and withdrawals. They receive transaction details necessary to settle payments. These companies maintain their own privacy policies.
Verification services: We may use third-party identity-verification services to confirm your documents. These services see your ID scan and address proof only—no other account data.
Compliance and regulatory bodies: If required by law, we may disclose account information to government agencies, regulators, or law enforcement. We do this only when legally obligated.
Customer support tools: We use third-party helpdesk software to manage support requests. When you contact sogotogel support, your message and account details may be visible to our support team and their hosting provider.

We at sogotogel do not sell your personal data to marketers, advertisers, or data brokers. We do not permit third parties to use your information for purposes beyond those described above.

Key data practices

We collect only data needed to operate sogotogel and comply with law.
We store data securely using encryption; servers may sit outside your jurisdiction.
We share data with payment processors, verification services, and (when required) regulatory bodies—no one else.
We do not sell data, do not market to you based on account activity, and do not profile you for advertising.
You can access all your sogotogel transaction history anytime from your account.
When you close your account, we retain data only as required by law, then delete it.

Cookies and tracking

We at sogotogel use cookies (small files stored on your device) to maintain your login session, remember your preferences, and track activity within our platform. These cookies are essential for sogotogel to function—without them, you would need to log in on every page. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside sogotogel. Your browser settings allow you to disable cookies; doing so may prevent sogotogel from functioning properly.

Your rights and access requests

You have the right to request access to all personal data we hold about you. Log into your sogotogel account and download your transaction history anytime. If you wish to see all identity documents and verification records we hold, contact our support team with your account details and a clear request. We will provide that information within a standard review window. You also have the right to request deletion of your data (though we may retain some records as required by law). If you wish to close your sogotogel account and request data deletion, contact support and follow our account-closure process.

Contact and updates

We at sogotogel review our privacy practices regularly. When significant changes occur, we update this policy and post the revision date at the top. We encourage you to review this page periodically. If you have questions about our privacy practices, how we use your data, or wish to make a request (access, deletion, or complaint), contact our support team through your sogotogel account. We respond to privacy inquiries within standard business windows. Our support team can also clarify which data we hold, why we hold it, and how we protect it. We take your privacy seriously and commit to transparency in how we collect, use, and protect your information on sogotogel.